Terms & Conditions

Last Updated: May 15, 2024

This document, known as the Terms of Service, outlines the rules and guidelines for accessing and utilizing our platform, along with the various AI application services we offer.

  • These rules and guidelines are herein referred to as the “Terms”, and our digital platform is referred to as the “Platform”.
  • “Rivit”, “we”, “us”, and “our” are terms used to represent Rivit LLC.
  • The array of services we provide, both individual and collective, including our AI building platform, are collectively termed the “Services”.
  • The term “you” or “your” refers to the individual or entity consenting to these Terms, and anyone who licenses, purchases, or uses our Services is considered a “Customer”
1. Acceptance of Terms
  1. Your use of the Platform and any Service, implies your agreement to abide by these Terms.
2. Amendments to Terms or Services
  1. We reserve the right to update these Terms at our discretion. Any changes will be communicated either via our Platform or through other means of communication. Your continued use of the Platform and Services following such notifications constitutes your acceptance of the revised Terms, and your agreement to adhere to the licensing terms of our Services as detailed subsequently.​
3. Your Right to Use the Platform
  1. Permitted Uses. Subject to your adherence to these Terms, Rivit grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable license to electronically access and utilize the Platform strictly in accordance with these Terms.
  2. Prohibited Actions. You are not permitted to engage in any of the following actions:
    • access or attempt to access Rivit's systems, programs, data, or accounts not intended for public or your use;
    • copy, reproduce, republish, upload, post, transmit, resell, or distribute any material from the Platform, except as permitted for backups of your data;
    • access or search the Platform or download content using any tools other than those provided by Rivit or standard web browsers; impersonate or falsely claim affiliation with any person or entity;
    • conduct or attempt actions disrupting the Platform's functionality, hinder other users' access, or impose an excessive burden on Rivit's infrastructure;
    • frame or use framing techniques to enclose any Rivit trademarks, logos, or proprietary information (including images, text, layout, or form) or use Rivit's trademarks or service marks without written authorization;
    • bypass or manipulate Rivit's fee structure, billing process, or fees owed to Rivit
    • circumvent any technical limitations of the Platform, use tools to activate disabled features, or decompile, disassemble, or reverse engineer the Platform, except as allowed by law;
    • use the Platform in any manner not explicitly permitted by these Terms.
  3. The license granted under these Terms excludes any rights for resale of any Rivit Product or Service; collection and use of service listings, descriptions, or prices; derivative use of any Rivit Service or content. No Rivit Service may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for commercial purposes without Rivit's express written consent. The licenses granted by Rivit are revoked if you fail to comply with these Terms.​
4. Use of the Services
  1. Account Creation; Required Information. To become a Customer, you must register with Rivit. You commit to providing accurate, complete registration information and to keep that information updated. Rivit may use your registration information for account maintenance.
  2. Prohibited Information; DISCLAIMERS
    • Confidential Third-Party Information: You must not upload or provide to Rivit any data or information restricted under confidentiality agreements with third parties. RIVIT EXPRESSLY DISCLAIMS LIABILITY FOR SUCH THIRD-PARTY CONFIDENTIAL INFORMATION.
    • Personal Data: You must not upload or provide to Rivit sensitive data, including but not limited to HIPAA-regulated information, PCI DSS-defined cardholder data, or Gramm-Leach-Bliley Act-defined nonpublic personal information. RIVIT EXPRESSLY DISCLAIMS LIABILITY FOR SUCH DATA.
5. Data Security and Usage
  1. At Rivit, we recognize the importance of data security and categorize the data we handle into three distinct types for clarity and specific treatment:
    • User-Provided Data: This includes all data uploaded or integrated by users into our platform, such as PDFs, CSVs, knowledge base links, and data source integrations. We maintain a strict policy of not accessing this data without explicit consent, either verbal or written, from an account administrator within the user's organization.
    • Customer Data: This refers to the information we collect about users' interaction with our products, like names, email addresses, and usage patterns. While we reserve the right to collect and analyze Customer Data for enhancing and developing our offerings, we ensure that any disclosure of this data is only in aggregate or de-identified form.
    • App Configuration Data: Data associated with the configuration of Rivit apps, including prompts and novel processes developed by users.
  2. Data Security Commitment:
    • We assure you that User-Provided Data and App Configuration Data are not used to train any models or shared with third parties. Customer Data, while essential for service improvement, is handled with utmost discretion, ensuring no personal identifiers are disclosed when used for analysis or development purposes.
  3. Types of Customer Data Collected:
    • Personal Information: Data such as your name, email, contact details, and other information provided during service usage.
    • Usage Data: Information on how you interact with our service, including preferences, feature usage, and engagement metrics.
  4. Rivit takes prudent administrative, physical, and electronic measures to safeguard your information against unauthorized access, use, or disclosure.
  5. Your Security Obligations: You agree to:
    • maintain the confidentiality of your password and online ID, sharing them only with Authorized Users of your account;
    • ensure that any person with access to your online ID and password does not disclose them to any unauthorized individual;
    • promptly inform us and choose new credentials if you suspect your password has been compromised; and
    • immediately notify us if anyone requests your online ID and password. By sharing your login details, you authorize that individual to access and use your account, and you assume responsibility for their actions, including any unauthorized or unintended transactions. You agree to indemnify and protect Rivit from liabilities arising from such access. Additionally, you are responsible for maintaining your own IT infrastructure, including compliance with relevant laws and regulations related to data transmission and privacy.
  6. Limited Access by Third Parties: Rivit collaborates with other companies for IT services. These companies may access our databases exclusively for servicing purposes, under strict confidentiality agreements.
  7. Internet Security Limitations: Be aware that no method of transmitting or storing information over the Internet is completely secure. Thus, we cannot assure absolute security of your information. RIVIT IS NOT LIABLE FOR ANY UNAUTHORIZED ACCESS, USE, CORRUPTION, OR LOSS OF YOUR INFORMATION, EXCEPT IN CASES OF RIVIT'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
6. Product and Service Terms
  1. Definitions for Purchasing Services on rivit.ai
    • "Authorized User” refers to individuals (employees, agents, contractors, service providers, customers) authorized to access and use the Product, Documentation, or Services as per your license. Each Authorized User must have a unique identity to access and use the Product and is limited to the extent of the license you've purchased.
    • “Delivery” denotes making the Product and/or Documentation available to you via electronic or other means, regardless of when you install or use the Product.
    • “Documentation” encompasses instruction manuals, user guides, and other information provided by us in electronic form.
    • “Order” is defined as your purchase of a Product, which we accept and you pay for online.
    • References to “buying”, “sale”, or “purchase” of any Subscription, Service, or Product in this Agreement imply the acquisition of a license for said Subscription, Service, or Product.
    • “Product” collectively refers to the products listed in any Order made available to you, including any updates.
    • “Public Application” is an application accessible to the public without restrictions.
    • “Server” refers to the computer device where the Product is installed and operated, either at your location or on a cloud server managed by us or a third party.
    • “Specifications” are the technical specifications of the Product(s) as published by us and effective at the time of Delivery.
    • “Subscription” means licenses to the Product and Documentation, including access to current versions of the Product for the subscription term.
    • An “Update” includes enhancements, modifications, or additions to the Product or Documentation provided periodically.
    • “Use” involves legally using the Product, Documentation, and/or Services according to these Terms and in line with the Specifications, subject to any Usage Limitations.
  2. How to Order Products: To purchase Products, speak to a member of the Rivit team to receive our offerings, select your desired Products, and complete the payment process. An Order you submit and pay for constitutes an agreement for us to supply the Products and for you to receive and pay for them. We are not obligated to provide Products for Orders not fully paid for online.
  3. Exclusivity of Order Terms: These Terms represent the complete and exclusive agreement between you and Rivit for your Product purchases. Any additional or conflicting terms in your Order are explicitly rejected.
  4. International Access: If you access and use the Rivit Platform outside the United States, you are responsible for complying with local laws and regulations.
  5. Product Subscriptions; Cancellations and Renewals: Products are licensed through Subscriptions, valid for the term specified in the relevant Order. You may cancel your Subscription at any time before the renewal date for both monthly and yearly plans. Subscriptions automatically renew for successive terms, corresponding to the original subscription period (monthly or yearly), at Rivit's current fees unless you provide a non-renewal notice before the end of the current subscription term.
  6. Electronic Delivery of Products: All Products, Updates, and Documentation licensed under these Terms are delivered electronically (e.g., email, file transfer, or other electronic means). For Subscription renewals, no physical delivery is required, and such renewals are deemed Delivered on the first day of the renewal term.
  7. Usage Limitations: Subscriptions may have Usage Limitations, including specific product/service descriptions, Authorized User limits, subscription terms, fees, storage limits, etc. These are detailed in our Product offerings. Exceeding Usage Limitations may incur additional fees.
  8. Our License Grant to You: We grant you a limited, personal, non-exclusive, non-transferable license to: (i) access and use the Product for Cloud Edition Subscriptions; and (ii) use the Documentation, contingent upon your compliance with these Terms and timely payment.
  9. License Restrictions: You agree not to: (a) reverse engineer or modify the Product; (b) use the Product, Documentation, or Services for non-licensed purposes; (c) transfer, resell, or sublicense the Product, Documentation, or Services; (d) circumvent usage limits; (e) replicate any part of the Product, Documentation, or Services, except as allowed by these Terms. This does not affect free or open source software licenses.
  10. Your License Grant to Us: We have the right to collect and analyze 'Customer Data' related to the Product and Services use, for enhancing and developing our offerings. This data may be disclosed in aggregate or de-identified form.​
7. Termination
  1. Termination by You or by Us: Either of us may terminate any Product Subscription under these Terms immediately if the other commits any material breach of any term of these Terms and which (if capable of being remedied) shall not have been remedied within thirty (30) days of a written request to remedy such breach.
  2. Termination by Us: We may terminate any Product Subscription under these Terms upon our reasonable determination that your Use of the Product or Documentation or Services (i) violates any applicable law or regulation or (ii) poses a threat to the secure or reliable provision of Services to other customers, or to the Cloud Infrastructure, or to the data contained therein.
  3. Consequences of Termination: Any termination of any Product Subscription pursuant to these Terms shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or at law and shall not affect any accrued rights or liabilities of either party nor the coming into or continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force on or after such termination. Upon termination, you must immediately uninstall or destroy (or at our sole option) all copies of the Product and Documentation in your possession or control, and your duly authorized officer shall certify in writing to us that you have complied with this obligation.
  4. Termination Due to Rivit's Closure: In the event that Rivit becomes insolvent, declares bankruptcy, or ceases operations, all Product Subscriptions under these Terms shall be subject to immediate cancellation. This clause is enacted to safeguard against the inability of Rivit to continue providing services and support for its Products.
  5. Survival: Certain Sections, including those related to intellectual property, indemnification, warranty disclaimers, and accrued payment rights, survive the termination or expiration of these Terms.
  6. Data Accessibility Post-Termination: Upon termination, Rivit ensures that all User-Provided Data, App Configuration Data, and user conversation logs remain accessible and downloadable by the user for a limited period. This data will be made available for a duration of seven (7) days post-termination, offering users a reasonable timeframe to secure their information. Users are encouraged to retrieve their data within this period.
  7. Term of Terms: These Terms are effective from your acceptance and continue until terminated. You can cancel your account at any time by emailing support@rivit.ai.
8. Intellectual Property Rights
  1. Rivit's (and its licensors') Ownership of IP: The content, organization, graphics, design, compilation, methods, concepts, digital conversion, and other elements of the Platform are safeguarded by applicable copyrights, trademarks, and other proprietary rights. Some content on the Platform may be owned by third parties. The Rivit name, logo, and other trademarks, service marks, graphics, and logos used in connection with our Services are trademarks or registered trademarks of Rivit LLC. Other trademarks, service marks, graphics, and logos used in connection with the Services may belong to their respective owners. Additionally, the AI applications and Documentation embody confidential and proprietary information of Rivit and its licensors. Rivit and its licensors hold all rights, title, and interest, including all worldwide intellectual property rights in any software, tools, processes, inventions, devices, methodologies, specifications, documentation, techniques, and materials developed or used by Rivit or its personnel in providing the Services (“Rivit Materials”). You are granted no rights in trademarks, Rivit Materials, or the Platform, except as explicitly stated in these Terms.
  2. Your Ownership of IP: At Rivit, we respect and uphold the intellectual property rights of our users. This commitment is reflected in our handling of App Configuration Data and User-Provided Data.
    • App Configuration Data: The data associated with the configuration of Rivit apps, including prompts and novel processes developed by you, is regarded as your intellectual property. We ensure that your app configuration data is neither copied nor shared with any other users. It remains unique to your usage and is protected as your own intellectual property.
    • User-Provided Data: Any data you upload or integrate into our platform, such as PDFs, CSVs, knowledge base articles, is strictly your intellectual property. We do not claim ownership of this data in any way. We access this data only with explicit consent from an account administrator within your organization, ensuring your intellectual property rights are always respected.
9. Service Maintenance
  1. We may conduct scheduled maintenance, aiming to perform non-emergency tasks outside normal business hours. This approach is designed to minimize disruption to your use of our services. Scheduled maintenance typically includes updates, bug fixes, and improvements to the platform's infrastructure to enhance performance and security.
  2. During these maintenance windows:
    1. We strive to provide advance notice to ensure you can plan accordingly.
    2. The platform may be temporarily unavailable or have limited functionality.
    3. Efforts are made to keep downtime as brief and infrequent as possible.
    4. Our support team remains available to assist with any concerns or issues that arise during these periods.
  3. Please note that emergency maintenance for critical issues may still occur outside these scheduled times, but we aim to communicate promptly in such instances. Your understanding and cooperation during maintenance periods help us maintain a high-quality service experience.​
10. Limited Warranty
  1. Warranty Provision. Rivit warrants to you, as a Customer, that the Product will function according to the contract terms. This warranty is provided only in cases where Rivit does not deliver on the contract terms.
    1. Remedy for Warranty Breach. If Rivit breaches this warranty, your exclusive remedy, and our obligation, is to either: (i) repair or replace the Product to meet the contract terms; or (ii) terminate these Terms and refund the fees you paid for the non-compliant Product.
    2. Exclusion of High Risk Activities. The Product and Services are not intended for High Risk Activities like nuclear facilities, air traffic control, or life support systems. We disclaim any warranty for fitness in such High Risk Activities.
    3. Warranty Disclaimer. Except as expressly stated in this Section, Rivit disclaims all other warranties, whether express or implied, including warranties of merchantability, non-infringement, and fitness for a particular purpose. We do not warrant uninterrupted or error-free operation of Products or Services.
11. Third-Party Websites and Resources
  1. The Platform may include links to third-party websites or resources. These links are for convenience only, and Rivit is not responsible for the content, products, or services from those sites or resources. You assume all risks from using third-party websites or resources.
12. Important Disclaimers
  1. The Rivit Platform and Services are provided "AS IS," without any warranty, except as explicitly stated in these Terms. Rivit does not guarantee that the Services, Products, or Documentation are accurate, complete, reliable, or error-free, nor that the Platform, its servers, or any applications are free of viruses or harmful components.
  2. You acknowledge that Internet-based service delivery cannot guarantee complete confidentiality and performance. Rivit is not liable for unauthorized access, use, corruption, or loss of Customer Data, except due to our gross neglect or misconduct.
  3. Rivit is not responsible for user content hosted on the Platform or in connection with the Services. We do not control and are not liable for user content that may be offensive, inappropriate, or objectionable.
  4. The Platform and Services may be temporarily unavailable for maintenance or other reasons. Rivit is not responsible for errors, omissions, interruptions, data loss, or unauthorized access related to the use of the Platform or Services. We are not liable for technical malfunctions of telephone networks, computer systems, servers, equipment, software, email failures, or Internet congestion.
13. Payment Terms
  1. Invoicing and Payment. Rivit's right to payment accrues when the Product or Service is Delivered. Payments under these Terms are non-cancelable and non-refundable, excluding any taxes, fees, and duties. You are responsible for taxes related to the Products, Documentation, or Services, except for our net income taxes. Payments are in U.S. dollars.
  2. Consequences of Non-Payment. We reserve the right to withhold Delivery of Products and Services for outstanding account balances. Late payments incur interest at 1.5% per month or the maximum legal rate, from the due date until paid. You are responsible for all reasonable costs (including attorneys' fees) for collecting overdue amounts.
  3. For a period of twelve (12) months from the initiation of a Product Subscription, the base price for the Product or Service provided by Rivit will remain fixed and shall not be subject to any increase. This price protection clause guarantees the base price remains constant, providing financial predictability and stability for you. This clause applies only to the base price and does not preclude adjustments for additional features, services, or expansions beyond the original scope of the Product Subscription.
14. Credits and Usage
  1. Credits in Rivit play a crucial role in accessing our services, particularly for uploading data into the vector database and utilizing large language models (LLM). The cost of credits is directly tied to the market price of LLM per-token costs, reflecting a markup of the current value.
  2. Annual Plan Credit Allocation: Customers opting for our annual plan will receive their total credit allocation for the year at the start of their subscription period. This immediate access to full credit allocation is designed to offer maximum flexibility and convenience, ensuring uninterrupted service throughout the year.
  3. Pro-Rata Billing for Upgrades: Should you choose to upgrade or add services to your plan - be it extra credits, additional storage, or other services - these will be billed on a pro-rata basis. The pro-rata charges are calculated from the date of the upgrade or addition until the end of the current annual billing cycle. This approach ensures that billing adjustments are equitable and proportionate to the duration of service usage.
15. Indemnity
  1. You agree to defend, indemnify, and hold harmless Rivit, its affiliates, officers, directors, employees, and agents from all claims, damages, losses, liabilities, costs, and expenses (including attorney’s fees) arising from:
    • your use and access to the Rivit Platform or Services;
    • your breach of these Terms;
    • your violation of any third-party right, including copyright, property, or privacy rights; or
    • any claim that your Information caused damage to a third party. ​
  2. This indemnification obligation survives these Terms and your use of the Rivit Platform. You waive any legal limitations on the efficacy of this indemnification agreement.
16. Limitation of Liability
  1. Rivit is not liable for any loss, damage, or injury resulting from negligence, lack of training, or misuse of any Product or Service by you or third parties.
  2. You agree to indemnify, defend, and hold harmless Rivit and its employees from any claims or actions arising from or caused by the use or misuse of any Service.
  3. Rivit's liability for indirect, special, incidental, punitive, exemplary, or consequential damages, including loss of use, data, business, or profits, is excluded, regardless of the cause and theory of liability. This limitation applies even if Rivit has been advised of the possibility of such damages. Rivit's total liability to you, for all causes of action and theories of liability, will not exceed the amount paid to Rivit under these Terms in the six (6) months preceding the claim.
17. General Terms
  1. These Terms constitute the full agreement between Rivit and you regarding the Services, replacing all prior understandings or agreements. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective.
  2. You may not assign these Terms without Rivit's written consent. Rivit may assign these Terms freely. These Terms will bind and benefit successors and permitted assigns.
  3. Notices must be in writing and in English, considered given when sent by mail, hand-delivered, sent by overnight delivery, or emailed with electronic confirmation.
  4. Rivit's failure to enforce any right or provision is not a waiver of those rights. Waivers must be in writing and signed by Rivit. Remedies under these Terms are cumulative.
  5. Neither party is liable for failure or delay in performing obligations due to events beyond reasonable control, including but not limited to denial-of-service attacks, natural disasters, governmental actions, and material shortages.
  6. These Terms are governed by Delaware laws without conflict of laws principles. Legal actions related to these Terms must be brought in Delaware courts.
18. Contact Information

For questions about these Terms or Services, contact Rivit at support@rivit.ai.