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4 minutes

My AskAI Review: Should you consider alternatives?

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Overview:

We've put together a scorecard evaluating the performance of My AskAI in six key areas.

SCORECARD: 5.2 / 10

(10 is the best, 1 is the worst)

  • Customer Satisfaction: 4
  • Response Accuracy: 4
  • Response Speed: 9
  • Integrations: 5
  • Ease of Set Up: 7
  • Platform Features: 2

Price: Paid plans start at $20/month

Advantages of My AskAI:

  • Response Speed: My AskAI has a response time of less than 2 seconds. They achieve this by using GPT3.5 Turbo instead of GPT4 or GPT4o. So, while you might get faster answers, there may be a slight trade-off in quality and accuracy.
  • Price: My AskAI is budget-friendly. It costs only $20/month, which is quite affordable compared to some alternatives. If you're looking for a cost-effective option to enhance your website, this could be a great fit.
  • Ease of setup: My AskAI is fairly straightforward to set up. This ease of use is common among AI chatbots, but it's still worth noting for those who appreciate a hassle-free experience.

Disadvantages of My AskAI:

  • Accuracy: My AskAI has some room for improvement. While it does a decent job most of the time, we've noticed users often mention that the answers can be hit-or-miss on Capterra.
  • Look and feel: The interface feels a bit cluttered, which can sometimes make it tricky for users to navigate efficiently. The chat widget itself isn't as professional looking as some alternatives.
  • Integrations: My AskAI could improve its ease of integration into existing systems. It does offer several integrations designed to connect your AI chat with popular live chat apps like Intercom and Zendesk. It also has a few datasource integrations, namely Google Drive and Notion. Other than that, My AskAI is largely independent of your tools.

Customer Satisfaction - 4/10

If there’s one thing that really matters with chatbots—or any kind of copilot—it’s customer satisfaction. How happy are folks using it? Well, My AskAI has room for improvement in end-user satisfaction. Most of the dissatisfaction is directly related to our next point—accuracy.

Accuracy - 4/10

Here's a humourous, sarcastic review by a My AskAI user named Levon about his experience.

To drive the point home, here's a quote from another customer sharing their experience with the accuracy:

"My first AI straight up didn't answer simple questions like, do I get taxed on a home sale when I had added the publication for home sales from the IRS website." - Hector C

Nobody loves a chatbot that occasionally gets off track or misunderstands a query. For many companies, having a bot that can deliver precise responses is key. A chatbot that sometimes provides unexpected answers can confuse customers, so if accuracy is paramount, you may want to consider alternatives.

Response Speed - 9/10

My AskAI responds fast — and I mean super fast. Their AI chatbot starts responding in less than 2 seconds. This sounds great, right? Well, it mostly is! However, this incredible speed is at a direct cost to the accuracy of the chatbot.

The balance between speed and accuracy is a tough decision that every chatbot company must grapple with. My AskAI has clearly chosen to optimize for speed.

Integrations - 5/10

My AskAI integrates with Slack, Whatsapp, Messenger, Teams, Zapier, Google Drive, Notion, Zendesk, and Intercom.

  • Slack, Whatsapp, Messenger, and Teams: Chat with your My AskAI chatbot in Slack.
  • Zapier: You can send queries to your My AskAI chatbot through Zapier.
  • Google Drive & Notion: Load in training information from Notion and Google Drive.
  • Intercom & Zendesk: Add your My AskAI chatbot to your Intercom or Zendesk chat.

My AskAI seamlessly integrates with popular platforms, enabling effortless interaction and enhanced productivity. From Slack and Teams for instant communication to Google Drive and Notion for streamlined data access, and leveraging Zapier for automation—My AskAI ensures smooth and efficient information flow across these essential tools.

However, there are some notable integrations missing that could limit its appeal to certain users. For instance, My AskAI does not yet integrate with CRM platforms like Salesforce or HubSpot, which are crucial for sales and marketing teams. These gaps in integration may hinder businesses that rely heavily on these systems, potentially complicating workflows and reducing overall efficiency.

Moreover, the platform doesn't integrate with any ticketing systems like Helpscout, Freshdesk, Hubspot, or Zendesk. This absence can be particularly problematic for customer service teams that aim to continue using ticketing while using My AskAI. Without these key integrations, users have to use multiple customer support platforms to fully service their customers.

Ease of Set Up - 7/10

My AskAI is incredibly easy to set up. There are a few toggles and dials—nearly all of them are intuitive.

Customization:

Customizing your My AskAI chatbot is super easy. Just add your logo, colors, and toggle the features that make sense for your company and you're good to go.

Uploading Information:

You can upload your information in a few clicks. It's easy to connect your data via their integrations or by uploading information directly.

Deploying:

Similar to most chatbots, My AskAI can be deployed by copying and pasting their embed code into the custom code header of your website. This is incredibly easy with most website builders like Wix, Wordpress, Framer, Shopify, and others.

Platform Features - 2/10

My AskAI specializes in chatbot creation, not as a comprehensive customer support platform. While they provide an excellent tool for building chatbots, their platform lacks several key features that are essential for a complete customer support system, including ticketing systems, custom form generation, and robust analytics. This might limit some advanced customer support capabilities if you're looking for an all-in-one solution.

However, what sets My AskAI apart is its focus on integration with Intercom and Zendesk. Instead of being a standalone platform, My AskAI aims to seamlessly integrate with your existing customer support systems. This approach allows you to utilize My AskAI’s cheap chatbot solution, providing significant savings compared to more expensive alternatives like Intercom’s Fin AI.

Alternative to My AskAI: Rivit

My AskAI is an affordable and easy-to-set-up chatbot, perfect for adding a touch of novelty to your website's homepage or for seamless integration with Intercom. However, if you're looking for a more comprehensive solution, Rivit might be your better choice.

Rivit is a robust customer support platform tailored for small businesses. It offers an extensive array of features, including an AI copilot, human handoff capabilities, forms, and advanced analytics. Our platform integrates smoothly with your existing support applications, making it incredibly easy to implement and maintain.

With a 7-day free trial, you can explore Rivit's full potential without any risk. Give it a try and see how it can transform your customer support experience.

Ready to boost your customer satisfaction?

See how Rivit can help your company deliver exceptional customer service with our AI-powered copilot.